Home > FAQ

Frequently Asked Questions

What payment means do you accept?
We accept Visa and MasterCard and debit cards including JCB, Maestro-UK and Solo. Paypal is also accepted at our secure checkout site.

When is my credit card charged?
Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.

What do you consider my billing address?
Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.
If you have any difficulties, please feel free to reach us by clicking the ‘Contact Us’ button on the website. We will get back to you shortly.

Are credit card transactions safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

Do you charge sales tax?
A sales tax of 8.75% would be charged to customers in the New York State

Can I come to your locations to pick up an item?
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item’s description and are non-negotiable. Please consider this when placing your order.

Who will deliver my orders?
Items will be shipped by UPS or USPS. We may use other carriers as necessary.

How long will it take for my item to reach me?
Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 2 – 5 business days for delivery.

How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the ‘Contact Us’ button on the website. We will get back to you shortly.

How do I ship items to a different address?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.